Secure Remote Maintenance
The globalized world seems to get smaller every day. Recent events offer a stark reminder, all the same, that the ability to but "hop on the next plane" is fragile freedom not to be taken for granted. Across much of the world, travel has been severely restricted or cut off entirely. Be that every bit it may, OEMs still take machines in the field that need to be commissioned, serviced, and upgraded – and delays in response time are costly.
For about OEMs, aside from the occasional spare part or scheduled maintenance, contact with a machine ends at delivery. "Many machine builders shy away from remote maintenance for fear it will be overly complicated or nowadays a security hazard," says René Blaschke, production managing director for IIoT at B&R. Remote maintenance often requires sensitive motorcar information to be sent over the internet, which for many is reason enough for hesitation. Nonetheless, every minute of downtime eats away at an operator's bottom line. Costly downtime can be kept to a minimum with remote maintenance.
Another concern of machine builders is that the fourth dimension-intensive task of rolling out a complex digital maintenance solution would continue employees from their master tasks. "That'southward why we made certain to create a solution that is very easy to implement," says Blaschke. Remote maintenance offers motorcar builders an enormous advantage – when they get the call, service technicians can connect to the car quickly and resolve the outcome.
Remote maintenance saves fourth dimension and money
With Secure Remote Maintenance from B&R, machine builders can perform system diagnostics remotely or install updates from a central location. "When they get the phone call, service technicians no longer have to hop on a plane. Instead, they can hop on their PC and connect digitally to the customer's machine," says Blaschke. "Remote maintenance saves time and money."
In a few short steps, the B&R Remote Maintenance Solution is set up, and technicians have easy admission to machines all over the world. "The SiteManager hardware just needs to be connected to the machine controller. It so establishes a remote maintenance tunnel to the fundamental GateManager," explains Blaschke. Like all B&R hardware, the SiteManager tin be configured using the Automation Studio technology tool.
The technician tin establish a secure connection in moments and and so run diagnostics, adjust parameters and resolve whatever faults as though they were right there on site. All access to the auto is logged in detail and tin be traced at any time. The B&R SiteManager can be manufacturing plant installed on new machines or retrofitted on existing ones. In both cases, the solution is seamlessly integrated into the automation system.
State-of-the-fine art security
Secure communication is 1 of the about central challenges of remote maintenance. Transmitted machine data must be highly transparent, yet simultaneously absolutely secure. B&R's Secure Remote Maintenance has what it takes to guarantee a secure and reliable connection. "Through a combination of state-of-the-art protocols, technologies, and infrastructure components, our solution ensures optimal protection," explains Blaschke. "The security standards used in remote maintenance are comparable to those used in online cyberbanking." Data is encrypted during manual in order to prevent hackers from accessing it.
"Our solution is optimally protected through modern protocols, technologies, and infrastructure components. The security standards are comparable to those used for online cyberbanking," says René Blaschke, production director for IIoT at B&R.
When an incident occurs, the SiteManager sends the corresponding alarms, events, or status updates to the machine operator via text message or eMail. These notifications are preconfigured directly via the remote maintenance hardware. This is an piece of cake fashion to ensure transparent machine operation and that users ever know the current condition of their manufacturing assets.
1 solution, many applications
Secure Remote Maintenance does more than just maintenance – it can as well be used to commission a car remotely. When machine builders deliver equipment to their customers, they no longer need to dispatch a service technician halfway around the world to put it into performance. As soon as the SiteManager on the car is configured, a connectedness can be established and the motorcar tin can be deputed. Organisation parameters software settings can be adjusted to customer'south requirements.
Since updates tin also be installed remotely with Secure Remote Maintenance, machines and systems are e'er up to appointment. A service technician can connect to the machine via the remote maintenance software and update a plan or the firmware, for example. That drastically reduces the time and costs associated with keeping systems upwardly to date.
All of an OEM'south machinery and equipment tin be managed from a central location. This brings machine builders closer to their customers and allows them to offer additional services with significant added value. New concern models become possible, such equally monitoring the health and performance of manufacturing assets to optimize service intervals.
Secure connection to the cloud
B&R's SiteManager transfers data securely to the cloud. "The SiteManager connects to the motorcar controller via OPC UA and transfers information to the deject using the MQTT message protocol," explains Blaschke. The user defines which data is to exist transferred when configuring the solution. It is also possible to transfer dissimilar data to different cloud providers. Configuration is completed easily in the SiteManager's web-based user interface.
In addition to the cloud interface, various options are available for aggregated assay, such as calculation of minimum, maximum and average values. An integrated store-and-forward database ensures that no data is lost in the event of connection problems.
Fast service response fourth dimension
For OEMs, having customers effectually the earth also comes with its share of new challenges. Maintenance piece of work that can only be carried out with the assist of the manufacturer is very resource intensive. "A remote maintenance solution removes that obstruction," says Blaschke. OEMs can connect to any nugget, anywhere in the field, at whatever fourth dimension to proceed their customers' systems running smoothly and efficiently. That saves fourth dimension and money for anybody involved.
Source: https://packagingsouthasia.com/packaging-production/secure-remote-maintenance/
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